A day with Kai.
A Tuesday when nothing slips — from the first thing you read to the last thing you say on the way home.
Nothing goes out until you’ve reviewed it.
- 7:15Today
You start already knowing who needs you.
Today’s priorities, ranked, so the first thing you read is the thing that matters most — and the one decision only you can make.
3 priorities before 9. One needs you today.TodayTue 18 Sep · 07:1501Needs you todayDelaney HouseholdService recovery meeting at 10:3002OutstandingMurphy, J & MPension statement chased twice03For reviewByrne, SSuitability draft ready to reviewEverything else can wait until tomorrow. - 10:15Before the meeting
Walk in already caught up.
One page: what changed since you last met, what’s still outstanding, what to raise. And, just as often, what to leave alone.
Delaney — service recovery only. Hold the inheritance.Delaney HouseholdPre-meeting · 10:15ChangedRetirement date moved to 62.OutstandingPension statement — requested 12 Aug, chased 2 Sep.RaiseThe protection quote you promised in June.Leave aloneInheritance. His mother is unwell.One page. Read it in the car park. - 10:30The meeting
Run it however you run it.
Your own recorder, ours, or nothing at all — tell Kaitel what happened afterwards.
Captured. Matched to the Delaney file.Delaney Household · Annual Review45:12CapturedToday · 10:30Kaitel Capture · TeamsYour own recorderDictate it afterMatched to the Delaney file. - 11:20After the meeting
What changed, ready to confirm.
The retirement date moved. The pension statement still hasn’t arrived. You promised a protection quote. All three surfaced, with the evidence behind each one.
3 changes to confirm. 1 requirement outstanding.3 changes to confirmFrom 10:30Retirement date65 → 62“I’d like to be finished by sixty-two.”04:12Protection quotePromised“I’ll get you a figure on the cover.”31:05Pension statementOutstandingRequested 12 Aug · chased 2 SepNo replyEvery line carries the evidence behind it. - 2:00The work
Prepared, not done to you.
The fact-find updates. The Statement of Suitability drafts against your firm’s template. The follow-up lands with the right person.
Suitability draft ready. Waiting for your review.Delaney Household · Prepared14:00UpdatedFact-find6 fields updatedYour reviewStatement of SuitabilityDrafted on your firm’s templateQueuedFollow-upTo Aoife Ryan, ZurichNothing leaves until you approve it. - 6:00On the way home
Thirty seconds, and the day is logged.
A few thoughts in the car, filed to the right clients before you’re in the door — so nothing that happened today evaporates by morning.
Filed and ready for tomorrow.Voice note18:02 · 0:38“Delaney’s happy to wait on the quote. And Sheila Byrne wants to look at the ARF in October.”
Delaney Household — Note added to the fileByrne, S — Task created for OctoberFiled before you’re in the door.
That’s the day. The hour with the client is still yours.
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